Payment should be received
within 7 days from the end of the auction
How much do I owe?
- All of our auctions will state the shipping rate on
the auction page.
- Add your winning bid to the shipping rate. This is the
amount due.
- Unless... If you are purchasing an item and it is
being shipped to an Iowa address, you must add the 7%
state sales tax. Taxes vary from county to county so
please add the correct percentage for the county your
item will be shipped to. (Winning bid + County Tax %) +
Shipping = Amount due.
How do I pay using a credit
card?
- We process credit card payments using PayPal.
- When making payment through PayPal, please include
the following information: 1) Auction number 2) Your
complete shipping address
- Important
Note: PayPal will only ship to a confirmed
address.
- We can also process Visa/MasterCard over the phone at
(319) 845-2000. If you plan on calling in with a Visa or
MasterCard and the total price is over $300 please be
aware that we do require a signature verification form.
This requires us sending you a fax to fill out necessary
information, including your signature. Once the form is
faxed back to us we will process the order.
OK, I've paid, where's my item?
- PayPal and Credit Card payments are processed
immediately and will be shipped within two (2) business
days.
- All items sent UPS will automatically generate an
email from UPS which will be sent to your email account,
providing you with tracking information and tracking
information will be added to the closed auction. This
may take a couple days.
Can I come pick up my item at
your location?
- Anyone is welcome to pick up their item(s) from our
warehouse during business hours for no additional fee.
Our physical address is:
- Midwest Computer Brokers
- 100 3rd Street
- North Walford, IA
- If you plan to pick up your item(s) from our warehouse
please let us know in advance so we can have it ready
when you arrive.
- Important
Note: Any item that is picked up from our
facility will be charged 6% sales tax. Internet
purchases are not exempt from sales tax if they are
picked up in person or shipped within the state.
I have more questions about the
item or your policies.
- If you have a question about the product, please use
the Ask a question
option on the auction.
- Contact us directly:
- MAIN OFFICE /
SUPPORT (319) 845-2000
- FAX:
(319) 845-2002
- HOURS:
- Monday - Friday 9:00 a.m. - 5:00 p.m. (central
time)
Giving and receiving Feedback:
- If you feel the need to post a neutral or negative
feedback, please
contact us first. We strive to have 100% satisfaction
and we will do everything in our power to turn it into a
positive!
- MCBIA
will respond to all feedbacks left for us within two
business days.
Shipping cost is listed on all
auctions.
WE SHIP TO
THE LOWER 48 STATES ONLY. (We do NOT
ship to Alaska, Hawaii, Puerto Rico or any other country
or territory)
How do we ship our items?
- We ship via UPS.
- If your item is less than $40.00 and weighs less than
2 lbs. We may choose to ship via United States Postal
Service.
I've won multiple items. Can
you combine shipping?
- Possibly. Depending on the size of the items you
purchased, we may be able to combine your order and save
you some money on shipping.
- If you have purchased from different MCBIA sellers, we
may also be able to combine shipping.
- Don't assume we can do this! Email
me using the Ask a
question option.
Will you ship to where I live?
- We ONLY ship
to the continental United States. This means NO Alaska,
Hawaii, or ANY other country or territory
- UPS only ships to street addresses. They will not ship
to a P.O. box.
- UPS will not ship to a military base / address.
- UPS will deliver to a college dormitory.
- If paying with PayPal, we can only ship to the
confimed address as listed with them. If this is a
problem, please contact us at (319) 845-2000.
- If you live in the Cedar Rapids (Iowa) area, you may
pick up the item in person. Please call first so we can
have the item prepared, and have a print-out of the
auction or, at a minimum, the auction number with you
when you come to pick up the item.
- We are located at:
- Midwest Computer Brokers
- 100 3rd St. North
- Walford, IA 52351
MCBIA is committed to selling
quality merchandise. All of our items are tested before
shipping, and are warranted to be in working condition
unless noted otherwise.
Description of
Warranty:
NO-DOA:
Fully tested and warranted to arrive in working condition.
- Buyer has seven (7) days from date of receipt to
notify us of any problems.
- Buyer MUST contact us prior to returning item for RMA
number.
- If item has been damaged in transit, buyer should
contact UPS to initiate a claim. 1-800-PICK-UPS
(1-800-742-5877)
- If buyer prefers we call UPS, we would need to be
supplied with a telephone number and a good time for UPS
to call that number in order to contact the buyer
directly.
- Item MUST be returned at buyers expense. We will make
every effort to resolve any issue via phone
(319-845-2000) or email prior to this.
- Unless MCBIA has made a shipping error, return
shipping arranged by buyer will NOT be reimbursed.
- Item must be packaged in original shipping materials
or in similar packaging.
- Our technicians will diagnose item within three (3)
business days.
- If item is found to be faulty: At our discretion,
replacement will be shipped or a full refund (including
original shipping charge) will be issued.
- If item is found to be in advertised working
condition, buyer shall be reimbursed purchase price
minus a 10% restocking fee or $5.00, whichever is
greater. Shipping fees will not be reimbursed.
- Buyers lack of knowledge of software, drivers, or
hardware will not be considered a warranty issue.
- Any items paid using PayPal or Credit Card shall be
charged an additional 2.5% transaction fee for refunds.
AS-IS:
These are items that we are unable to test. We might not
have the power supplies, cables, software, etc. The bidder
/ buyer purchase these items at their own risk. No
warranty is implied nor given on these items.
- Items sold AS-IS are not eligible for return.
Contacting MCBIA for warranty support:
- Phone: (319) 845-2000 - Monday - Friday 9:00 a.m. -
5:00 p.m. (central time)